A career built between business teams, systems and users.

User support, request qualification and contribution to structuring internal processes.

• Analysing user requests and qualifying user profiles to route requests effectively.
• Personalised customer support: listening, rephrasing, resolving and routing.
• Contributing to documentation updates and to structuring internal processes.
• Cross-functional work with technical and product teams, facilitating inter-departmental communication and understanding of operational needs.

Functional management of HRIS projects in a multi-client context, acceptance testing, data migration, training and management of a functional team.

• Functional management of HRIS enhancement and structuring projects in multi-client, multi-environment contexts.
• Running functional workshops with business teams, institutional clients, internal teams and software vendors to gather and formalise requirements.
• Writing, validating and tracking functional specifications with the IT department and service providers.
• HRIS functional administration: configuring reference data, managing user profiles, data flows and application updates.
• Defining the data to migrate, checking data quality and contributing to migration operations during major enhancements.
• Preparing and running user acceptance testing: writing test plans, building test datasets, qualifying and prioritising defects, validation before go-live.
• Coordinating with technical teams, the IT department and software vendors to secure go-lives.
• Contributing to HR data reliability and to setting up HR indicators and dashboards.
• Change management: designing user materials, training functional administrators and end users, go-live support.
• Managing a functional team of 7 people: organising activity, developing skills and monitoring quality.
• Projects carried out for local authorities, public institutions and large multi-site groups.

Needs analysis, specifications and backlog management with IT, training and supporting staff across several sites.

• Analysing business needs, scoping and writing functional specifications.
• Managing tool enhancements and the backlog in collaboration with the IT department.
• Contributing to structuring and optimising internal processes.
• Coordinating business and technical teams to optimise customer relationship and HR management tools.
• Training, onboarding and supporting staff across several sites.
• Designing practical materials and supporting users.
• Identifying and escalating malfunctions, proposing functional improvements.
• Post-training follow-up and operational support for teams.