Expertise · Product Manager
Understanding problems before choosing solutions.
My product experience was built in close contact with users, business teams and technical teams: identifying what needs to change, and why.
Clarifying the terms
About the roleOperational backlog vs. product strategy
Operational backlog management means gathering, formalising and tracking enhancements to an existing tool. The Product Manager role is usually broader: product vision and strategy, roadmap, business trade-offs, market knowledge and performance measurement.
Operational backlog management
An activity documented in my career (Carrefour Banque et Assurance, in collaboration with IT).
Product strategy, roadmap, budget, market
Responsibilities my career history does not document and that I do not claim.
What my career documents
Documented experienceProduct experience rooted in real usage
Business needs analysis
Carrefour Banque et Assurance · NEEVA
Managing tool enhancements and the backlog in collaboration with IT
Carrefour Banque et Assurance
Structuring and optimising internal processes
Carrefour Banque et Assurance
Coordinating users, business teams and technical teams
Carrefour Banque et Assurance · NEEVA · FDJ United
Proposing functional improvements
Based on identified malfunctions.
Carrefour Banque et Assurance
Contributing to HR indicators and dashboards
NEEVA
Quality monitoring
NEEVA
My perspective
My approachWhat I bring to a product approach
Field knowledge
Years of direct contact with users, in training as well as in support.
A functional mindset
Turning a problem into a formalised need, then into a testable enhancement.
Bridging teams
Used to working with business teams, IT, software vendors and product teams.
In full transparency
About the roleWhere my experience sits
My experience lies on the side of evolving tools and understanding needs. I do not claim responsibility for a strategic roadmap, a product budget, a go-to-market strategy, market research or business metrics. This page aims to show how my background is relevant to product opportunities.
Related areas of expertise
Trainer
Sharing knowledge, making tools understandable and supporting users until they are autonomous.
- Training end users and administrators
- Designing practical materials
- Onboarding new staff
- Change management
Manager
Organising a functional team's work, developing its skills and monitoring quality.
- Managing a team of 7 people
- Organising activity
- Skills development
- Quality monitoring
Project Manager / Business Analyst (AMOA)
Leading functional projects from requirements to go-live, at the interface between business teams, IT and software vendors.
- Requirements gathering and specifications
- Configuration and data migration
- User acceptance testing
- Business / IT / vendor coordination
Support Lead
Turning support into a lever for service quality: qualify, resolve or route, document and improve.
- Analysing and qualifying requests
- Incident and defect management
- Documentation and quick-reference sheets
- Working with technical and product teams
Product Owner
Starting from real usage to structure requests and evolve tools, in close collaboration with IT.
- Business needs analysis
- Backlog management with IT
- Managing tool enhancements
- Formalising requirements
Does this expertise match your needs?
Let's discuss your context, your projects or an opportunity.