Expertise · Project Manager / Business Analyst (AMOA)
Turning business needs into reliable functional solutions.
Over 10 years redesigning, deploying and optimising HR information systems, preceded by business analysis work on customer relationship tools. My role: bridging the people who express the need and those who build the solution. (In France, this business-side role is known as AMOA.)
Project lifecycle
Documented experienceMy skills, organised from scoping to improvement
Understand and scope
Gather requirements from business teams, institutional clients and internal teams; analyse business needs and define the scope.
- Functional workshops
- Requirements
- Scoping
Analyse and formalise
Analyse processes; write, validate and track functional specifications with the IT department and service providers.
- Process analysis
- Functional specifications
Design and configure
Handle HRIS functional administration: configuring reference data, managing user profiles, data flows and application updates; define the data to migrate.
- Configuration
- Reference data
- Data migration
Test and secure
Prepare and run acceptance testing: test plans, test datasets, defect qualification and prioritisation, validation before go-live.
- Test plans
- Test datasets
- Defects
Deploy and support
Coordinate with IT, technical teams and software vendors to secure go-lives; design materials, train users and provide go-live support.
- Go-live
- Training
- Go-live support
Improve and evolve
Make HR data more reliable, contribute to HR indicators and dashboards, track requests and enhancements, propose functional improvements.
- Data quality
- HR KPIs
- Enhancements
This sequence organises my skills in a readable way. It is not a certified methodology and does not describe a process applied identically to every project.
Business / IT / vendor interface
Documented experienceA role of translation and coordination
With business teams
Running functional workshops, gathering and formalising requirements, change management.
With IT and technical teams
Specifications, tracking enhancements, coordinating go-lives.
With software vendors and providers
Validating and tracking specifications, discussing defects and application updates.
Data and quality
Documented experienceData migration, a discipline in its own right
During major enhancements, I defined the data to be migrated, checked its quality and contributed to migration operations. I also contributed to making HR data more reliable and to setting up HR indicators and dashboards.
Define
The data to migrate and its rules.
Check
The quality of the data to be migrated.
Make reliable
HR data that feeds indicators.
User acceptance testing
Documented experienceSecuring quality before go-live
Writing test plans
Formalising what must be checked, based on the specifications.
Building test datasets
Covering both standard and edge cases.
Qualifying and prioritising defects
Separating blockers from minor issues and tracking their resolution.
Validation before go-live
Providing a well-argued functional sign-off.
Where I have worked
Documented experiencePublic sector and large groups
At NEEVA, projects were carried out for local authorities, public institutions and large multi-site groups, in multi-client, multi-environment contexts.
Before that, at Carrefour Banque et Assurance, I worked as a CRM business analyst (AMOA): analysing business needs, scoping, writing specifications, managing tool enhancements and the backlog with the IT department.
For an organisation
What this role brings to a project
Needs that are understood and formalised
A shared basis for business and technical teams.
Secure go-lives
Structured acceptance testing before each deployment.
Supported users
A solution delivered with its materials and training.
Related areas of expertise
Trainer
Sharing knowledge, making tools understandable and supporting users until they are autonomous.
- Training end users and administrators
- Designing practical materials
- Onboarding new staff
- Change management
Manager
Organising a functional team's work, developing its skills and monitoring quality.
- Managing a team of 7 people
- Organising activity
- Skills development
- Quality monitoring
Support Lead
Turning support into a lever for service quality: qualify, resolve or route, document and improve.
- Analysing and qualifying requests
- Incident and defect management
- Documentation and quick-reference sheets
- Working with technical and product teams
Product Owner
Starting from real usage to structure requests and evolve tools, in close collaboration with IT.
- Business needs analysis
- Backlog management with IT
- Managing tool enhancements
- Formalising requirements
Product Manager
Starting from the problems users and business teams face to identify the enhancements that matter.
- Understanding user problems
- Identifying necessary enhancements
- Optimising tools and processes
- Business / technical coordination
Does this expertise match your needs?
Let's discuss your context, your projects or an opportunity.